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| AweSun provides free, easy, fast and secure remote access to Windows, iOS and Android. AweSun uses financial level encryption based on RSA/AES 256, dual authentication, enforced password reset on unusual activity and a listing feature for trusted devices. |
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| Everything you need to keep track of your customer's requests and issues. Razordesk, a long established reliable and easy to use support ticketing system, now brought up to date supporting all major desktop and mobile web browsers. Simply create & manage tickets to track issues, requests or tasks then assign a ticket to a member of staff and other interested parties, including a line manager or sales representative for example. |
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| Everything you need to keep track of your customer's requests and issues. Razordesk, a long established reliable and easy to use support ticketing system, now brought up to date supporting all major desktop and mobile web browsers. Simply create & manage tickets to track issues, requests or tasks then assign a ticket to a member of staff and other interested parties, including a line manager or sales representative for example. |
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| TrackIT is our latest software package and was designed and developed specifically for IT repair companies. It streamlines the process of booking in repairs for your clients, as well as managing them throughout the repair process, giving you more time to manage your business. |
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| Abuse Desk Management Software, Abuse Queue Management Software. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. Use with KANA and other incoming mail solutions. |
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| Install in minutes and keep track of customers and their support requests. ProActive Customer Support makes it easy to record, update and report on your customer support activitiesy. Give your boss reports that document your efforts. Graphical and text style reports are included and you can copy and modify the provided reports or create your own from scratch using the integrated Report Designer. |
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| Call Notify is a great office tool to manage calls and notifications. How many times have you been asked to deliver a message? How many minutes have you wasted delivering these personally, and how many of these urgent messages have been lost in your office? In most workplaces, the answer to all of these questions is many. Though we can't get rid of those messages for you, we can help you and your workmates manage them fast and painlessly. |
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| FJAdmin Manages your Remote desktops at one central place |
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| Collaborate on helpdesk tickets in Outlook. Create tickets from email or web, manually or automatically. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Access or SQL Server database. Closed tickets can be searched and re-created in Outlook if needed. E-mail history. FAQ answers. Excel reports, knowledge base. Subscription $180/month for all kalmstrom.com products. |
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| HelpDesk OSP connects Outlook to any SharePoint site. Cooperate on issue tracking and user support. Safe for the future, since it builds on SharePoint, an environment that Microsoft is favoring strongly. 30 days free evaluation of the full product. No per user fee. Global Setting.Decrypted password saving. E-mail Threading. OWA. Great customization possibilities. Subscription $150/month for all kalmstrom.com products. |