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| Abuse Desk Management Software, Abuse Queue Management Software. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. Use with KANA and other incoming mail solutions. |
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| Advanced remote administration software that offers extensive management capabilities on servers and PCs in a network, all from a single console. It includes a wide (and growing) set of administration tools and a remote desktop control component (SysMan Remote Control) which as a set allows the user to administer and remotely drive PC and server desktops across the enterprise network, as well on attended as on unattended machines. |
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| FJAdmin Manages your Remote desktops at one central place |
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| See what's going on inside your PCs and Servers. O&O Syspectr gives you a comprehensive overview of your Windows infrastructure. It also lets you take a closer look because O&O Syspectr displays all relevant system information whenever you want to see it: hardware, software, level of usage and general condition of all hard disks, status of connections as well as internal and external IP addresses just to name a few. |
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| TrackIT is our latest software package and was designed and developed specifically for IT repair companies. It streamlines the process of booking in repairs for your clients, as well as managing them throughout the repair process, giving you more time to manage your business. |
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| With the Technical Inventory 3 a extensive Management- and Inventory-Software is available for you as IT- or inventory Person in charge, which to clearly and completely manage your users or employees and their rights, as well as PCs and software. It was mainly focused on the needs for comprehensive support of PC workstations. Thus, an incident acquisition and evaluation (Incident Management) is included. |
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| Install in minutes and keep track of customers and their support requests. ProActive Customer Support makes it easy to record, update and report on your customer support activitiesy. Give your boss reports that document your efforts. Graphical and text style reports are included and you can copy and modify the provided reports or create your own from scratch using the integrated Report Designer. |
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| Call Notify is a great office tool to manage calls and notifications. How many times have you been asked to deliver a message? How many minutes have you wasted delivering these personally, and how many of these urgent messages have been lost in your office? In most workplaces, the answer to all of these questions is many. Though we can't get rid of those messages for you, we can help you and your workmates manage them fast and painlessly. |
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| Collaborate on helpdesk tickets in Outlook. Create tickets from email or web, manually or automatically. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Access or SQL Server database. Closed tickets can be searched and re-created in Outlook if needed. E-mail history. FAQ answers. Excel reports, knowledge base. Subscription $180/month for all kalmstrom.com products. |
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| HelpDesk OSP connects Outlook to any SharePoint site. Cooperate on issue tracking and user support. Safe for the future, since it builds on SharePoint, an environment that Microsoft is favoring strongly. 30 days free evaluation of the full product. No per user fee. Global Setting.Decrypted password saving. E-mail Threading. OWA. Great customization possibilities. Subscription $150/month for all kalmstrom.com products. |