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| TrackIT is our latest software package and was designed and developed specifically for IT repair companies. It streamlines the process of booking in repairs for your clients, as well as managing them throughout the repair process, giving you more time to manage your business. |
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| AweSun provides free, easy, fast and secure remote access to Windows, iOS and Android. AweSun uses financial level encryption based on RSA/AES 256, dual authentication, enforced password reset on unusual activity and a listing feature for trusted devices. |
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| MagicDesk is a suite of web-based applications (apps) for customer service and support, highly integrated with each other, and assembled in one account. Every app share the same database, communicate with each other and has its dedicated purpose to perform its own task. Base apps - Contacts, Helpdesk, Hub, Mailer, Site, Installer. Each app has plugins support to extend its functionality available for installation from Webasyst Store. |
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| HelpDesk OSP connects Outlook to any SharePoint site. Cooperate on issue tracking and user support. Safe for the future, since it builds on SharePoint, an environment that Microsoft is favoring strongly. 30 days free evaluation of the full product. No per user fee. Global Setting.Decrypted password saving. E-mail Threading. OWA. Great customization possibilities. Subscription $150/month for all kalmstrom.com products. |
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| Advanced remote administration software that offers extensive management capabilities on servers and PCs in a network, all from a single console. It includes a wide (and growing) set of administration tools and a remote desktop control component (SysMan Remote Control) which as a set allows the user to administer and remotely drive PC and server desktops across the enterprise network, as well on attended as on unattended machines. |
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| Install in minutes and keep track of customers and their support requests. ProActive Customer Support makes it easy to record, update and report on your customer support activitiesy. Give your boss reports that document your efforts. Graphical and text style reports are included and you can copy and modify the provided reports or create your own from scratch using the integrated Report Designer. |
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| Collaborate on helpdesk tickets in Outlook. Create tickets from email or web, manually or automatically. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Access or SQL Server database. Closed tickets can be searched and re-created in Outlook if needed. E-mail history. FAQ answers. Excel reports, knowledge base. Subscription $180/month for all kalmstrom.com products. |
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| Everything you need to keep track of your customer's requests and issues. Razordesk, a long established reliable and easy to use support ticketing system, now brought up to date supporting all major desktop and mobile web browsers. Simply create & manage tickets to track issues, requests or tasks then assign a ticket to a member of staff and other interested parties, including a line manager or sales representative for example. |
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| Everything you need to keep track of your customer's requests and issues. Razordesk, a long established reliable and easy to use support ticketing system, now brought up to date supporting all major desktop and mobile web browsers. Simply create & manage tickets to track issues, requests or tasks then assign a ticket to a member of staff and other interested parties, including a line manager or sales representative for example. |
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| GWT Virtual Application System realizes the centralized application, remote access, coordination office, etc, thus creating concentrated, convenient, safe and efficient virtualization support platform for the user. Terminals do not have to install the applications. Users can quickly access to all kinds of application software on the server and will be no longer limited by the client. |